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How we protect your account and payment information

When you open an account with egp888, your personal data and payment details are protected by encryption and security protocols we maintain every day.

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egp888 How we protect your account and payment information
CONTACT & ACCESS

How to request your data or raise privacy concerns

Team online

Email Support

Reach our privacy team at [email protected] with your account username and request type. We respond within 24 hours on business days. Include your registered email so we can verify you before sharing any account data.

Live Chat (Jakarta timezone)

Open the chat widget in your account lobby Monday–Friday 09:00–22:00 Jakarta time. Ask for the Privacy Officer if you need to request data deletion, export, or report a data breach. Response time is typically under 10 minutes.

Account Settings

Log into egp888, go to Settings > Privacy & Security > Data Requests to download your account data, update your contact details, or adjust cookie preferences in real time without contacting support.

SECURITY STANDARDS

Data handling, retention, and your rights

Encryption in Transit

All deposits via DANA, OVO, GoPay and QRIS, and all account access, travel over HTTPS with TLS 1.

Account Verification

We verify your phone number via SMS during signup and your email address via confirmation link.

Data Retention Policy

Your account data—name, email, phone, deposit history—is retained while your account is active.

Cookie Management

We use session cookies (expire when you log out) to maintain your lobby position and wallet state, and persistent cookies…

Third-Party Sharing

We do not sell your personal data. We share payment information only with DANA, OVO, GoPay and QRIS networks to…

Your Data Rights

You can request a full export of your account data, update or correct your personal information, or request deletion of…

Privacy and data protection FAQ

We collect your full name, date of birth, email address, phone number, and payment method (DANA, OVO, GoPay or QRIS account details). We also log your IP address and device model for security purposes. This information is used to verify your identity, process deposits and withdrawals, and detect suspicious account activity.

We retain your personal account details (name, email, phone) for 90 days after closure, then delete them. Transaction records—deposits, withdrawals, game history—are kept for 7 years for tax and regulatory compliance where local law permits, then permanently deleted.

No. Your DANA, OVO, GoPay or QRIS details are shared only with those payment networks themselves to process your deposits and withdrawals. We do not sell, rent, or share your payment data with third parties. Anti-fraud tools see only hashed data, not your actual payment method or balance.

Yes. Log into your account, go to Settings > Privacy & Security > Data Requests, and choose 'Download my data.' We'll email you a file containing your registration details, deposit and withdrawal history, game logs, and cookies within 14 business days.

Cookies remember your login session, game preferences, and wallet balance. Session cookies expire when you log out; persistent cookies stay for 30 days on your device. You can disable non-essential cookies in your browser settings. Core login cookies cannot be disabled, or you won't be able to access your account.

Contact [email protected] or use live chat in your lobby immediately. Change your password at Settings > Account Security > Change Password right away. We'll review your recent login activity and alert you if we detect unauthorized access. Withdrawals are verified before processing, so your funds are protected.

We follow local law requirements where local law permits and maintain data security standards aligned with international best practices. Our privacy practices depend on local law in the jurisdictions where we operate. For questions about specific legal compliance, contact our privacy team at [email protected].