Reference

Legal Framework That Keeps Your Account Safe

We've built our legal structure around protecting your deposits, your personal data, and your withdrawal rights.

Data EncryptionPayment Verification24/7 SupportAccount Recovery
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egp888 Legal Framework That Keeps Your Account Safe
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Legal Support & Account Inquiries

Team online

Live Chat

Open your account dashboard, scroll to the support icon in the bottom-right corner. Our team responds within minutes to account, payment or legal questions.

Email Support

Send legal inquiries or account disputes to [email protected]. We log every message and provide a response within 24 hours with full documentation.

Account Security Line

If your account has been compromised or you suspect unauthorized activity, contact us immediately via live chat or phone. We verify your identity and secure your balance right away.

HOW WE PROTECT YOU

Data Handling, Security & Your Rights

Encryption & Storage

All account data, including payment details tied to DANA, OVO, GoPay and QRIS, is encrypted end-to-end.

Cookie & Tracking Policy

We use cookies to keep you logged in and to recognize your device.

Account Verification

When you open an account, we collect your name, email and phone number.

Data Retention

We keep transaction records for five years to comply with local financial regulations.

Request Your Data

You have the right to download or delete your account data.

Report a Problem

If you spot unauthorized transactions, see unfamiliar login activity or believe your account has been accessed without permission, message us…

Common Legal & Account Questions

Your personal profile data is deactivated immediately and marked for deletion after 30 days. Transaction records are kept for five years to meet financial regulations. You can request a full export of your data before closing by contacting support via live chat.

Yes. All deposits via DANA, OVO, GoPay and QRIS are recorded in our ledger and backed up automatically. If the platform goes offline, your balance is restored when we return online. Contact support immediately if you see a missing deposit.

Withdrawals must be processed to the same payment method you used to deposit. This protects you from fraud and ensures funds reach your verified account. We verify every withdrawal against your deposit history before processing.

Change your password immediately and contact our security team via live chat. We'll review your login history, freeze any pending withdrawals and restore your account balance if unauthorized activity occurred. This takes about one business day.

We retain all transaction records for five years. You can view your full transaction history in your account dashboard under the History tab. You may download or request a detailed statement by emailing [email protected].

No. Your DANA, OVO, GoPay or QRIS details are never shared outside our payment processor. We use your personal information only to verify your identity, process withdrawals and communicate with you about your account.

Verification confirms you are the account owner and that your name matches your payment method. We ask for your full name, phone number and email when you open an account. This step prevents fraud and ensures your withdrawals go to the correct person.

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